First Rate Car Hire AU Rental Terms for travel between 01-Jan-2009 and 30-Jun-2010
Our standard rates include 500 kilometres per day for passenger vehicles and 100 kilometres per day for commercial vehicles (unless specified). The kilometres are cumulatively (i.e. 7-day hire of a passenger vehicle would give you 3500 kms of included use). Extra kilometres are charged at 27cents per km. Driver's Licences:
All full current Australian and overseas or international licences are accepted. Drivers are to be a minimum age of 21 years old. Drivers between the age of 21 and 24 will incur a daily underage fee of $16 a day and are restricted to vehicle size (intermediate category). Payment:
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and Mastercard (transaction fee of 1.75% applies).
The balance will be secured directly by the supplier upon collection. At time of rental please have your current drivers licence and credit card with you. We require the cost of the rental plus a pre-authorisation of $100 for passenger vehicles on your credit card as a security bond. The hirer's credit card must authorise for this amount. The security bond is held as a security through the rental period and returned in full if no further charges apply (this is done automatically by your bank). We accept Visa, Bankcard, Mastercard and Eftpos. A 5% surcharge applies to all payments by AMEX & Diners. INCLUSIONS AND EXTRAS Options to Reduce Your Liability - Passenger Vehicles
All passenger vehicles come with fully comprehensive insurance with a standard liability of $3,300 in our standard rates.
Premium Protection Package - over 25
A Premium Protection Package is available to renters over the age of 25 at an additional cost. If this package is selected it will reduce your Single and Multi Vehicle Accident damage and provide total peace of mind for as little as an additional $22.00 per day (1-7 days), $18.80 per day (8-14 days) or $16.60 (15+ days). By selecting the Premium Protection Package you will reduce your financial responsibility for accident damage to $550.00. The hirer is given the benefit of this coverage subject to the conditions of hire.
Collision Damage Liability - over 25
A Collision Damage Liability is an optional extra that can be taken out to reduce your financial responsibility for multi vehicle accidents only to $550 by paying an additional $13.20 per day (1-7 Days), $11.00 per day (8-14 Days) OR $8.80 per day (15 Days Plus). This Collision Damage Waiver is optional. The hirer is given the benefit of this coverage subject to the conditions of hire.
Collision Damage Liability - under 25
A Collision Damage Liability (under 25) is an optional extra that can be taken out to reduce your financial responsibility for multi vehicle accidents only to $1100.00 by paying an additional $20.00 per day (1-6 Days), $18.15 per day (7-29 Days) OR $13.20 per day (30 Days Plus). This under age Collision Damage Waiver is optional. The hirer is given the benefit of this coverage subject to the conditions of hire. Exclusions to Collision Damage Liability & Premium Protection Package
Hirers are advised that all reversing damage, overhead, undercarriage, water, hail damage, abuse, negligence, however caused - is at the hirer's risk and is not covered by Collision Damage Liability or Premium Protection Package.
Please note that insurance is void if the rental vehicle is driven on unsealed roads. Administration Charges:
$220.00 admin fee is included in the Single Vehicle Damage Liability
$220.00 admin fee is included in the Multi Vehicle Damage Liability
$55.00 admin fee is charged in addition to unpaid toll fees incurred by the hirer during the rental period
$99.00 admin fee is charged in addition to any traffic infringements incurred by the hirer during the rental period Additional Driver:
Additional drivers are protected if nominated for a one off fee per driver.
Child Restraints:
Booster seats, baby seats or capsules if available will incur daily fees. Rental Duration:
Rental day period is 24 hours, extra hours are 1/3 daily rate until daily rate is reached. Kilometre per day of travel allowance is extended at 1/3 of daily allocation per hour until daily allocation is reached. Refunds:
There are no refunds for early returns. Any change of plans including requests to extend must be notified to our office Fuel:
Your vehicle will be supplied with a full tank of fuel. We ask you to refill the tank on return; otherwise a penalty charge for refueling will be made. This cost is $3.00 per litre with a minimum charge of $30.00. Breakdown:
All vehicles are covered by RACV 24-hour roadside assistance. Street Directory:
Available upon request. Fees may be applicable. Cancellation Policy
The supplier reserves the right to charge a minimum cancellation fee of $50 if 7 or more days notice is provided prior to the day of collection. It is at the supplier's discretion to charge up to 50% of the rental cost if less than 7 days notice is given.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
First Rate Car Hire AU insurance
Options to Reduce Your Liability - Passenger Vehicles
All passenger vehicles come with fully comprehensive insurance with a standard liability of $3,300 in our standard rates.
Premium Protection Package - over 25
A Premium Protection Package is available to renters over the age of 25 at an additional cost. If this package is selected it will reduce your Single and Multi Vehicle Accident damage and provide total peace of mind for as little as an additional $22.00 per day (1-7 days), $18.80 per day (8-14 days) or $16.60 (15+ days). By selecting the Premium Protection Package you will reduce your financial responsibility for accident damage to $550.00. The hirer is given the benefit of this coverage subject to the conditions of hire.
Collision Damage Liability - over 25
A Collision Damage Liability is an optional extra that can be taken out to reduce your financial responsibility for multi vehicle accidents only to $550 by paying an additional $13.20 per day (1-7 Days), $11.00 per day (8-14 Days) OR $8.80 per day (15 Days Plus). This Collision Damage Waiver is optional. The hirer is given the benefit of this coverage subject to the conditions of hire.
Collision Damage Liability - under 25
A Collision Damage Liability (under 25) is an optional extra that can be taken out to reduce your financial responsibility for multi vehicle accidents only to $1100.00 by paying an additional $20.00 per day (1-6 Days), $18.15 per day (7-29 Days) OR $13.20 per day (30 Days Plus). This under age Collision Damage Waiver is optional. The hirer is given the benefit of this coverage subject to the conditions of hire.
Exclusions to Collision Damage Liability & Premium Protection Package
Hirers are advised that all reversing damage, overhead, undercarriage, water, hail damage, abuse, negligence, however caused - is at the hirer's risk and is not covered by Collision Damage Liability or Premium Protection Package.
Please note that insurance is void if the rental vehicle is driven on unsealed roads.
Brisbane depot Address: 41 Maclachlan St
, Fortitude Valley
, Brisbane
, QLD
, AU
Office Hours
Monday – Thursday - 7:30am to 5:30pm
Friday - 7:30am to 6:00pm
Saturday - 8:00am to 4:00pm
Sunday - 8:00am to 2:00pm
Pick Ups
Pick ups must be within office hours. You can pick up from our depot or if you are staying in a Brisbane hotel we will pick you up and take you to our depot for free. Please contact us in advance if you require this pick up service.
Returns
Returns must be within office hours. Show map Brisbane Domestic Airport depot Brisbane Domestic Airport is a serviced non depot location.
Office Hours
Monday – Sunday: 6am-10.30pm
Pick Ups
If you are staying in a hotel in Brisbane, First Rate Cars offer a free pick up service within office hours. Please contact First Rate Cars if you require this service. For all airport pick ups please call First Rate after your arrival and a driver will be dispatched to the airport to collect you and bring you back to the branch to dispatch the vehicle. The office is located 6.2 kms from the airport terminal. If a flight is delayed and falls outside the normal hours please contact First Rate Cars.
After Hour Pick Ups
We will allow pick ups at any time, however there will be a $55 fee for after hour pick ups. For after hour pick ups you will collect your car up from our airport office.
Drop Offs
Vehicles can be dropped off at free of charge during office hours. If you drop off the vehicle at the airport office we will take you to the airport on our shuttle for free.
After Hour Drop Offs
If you wish to drop off your vehicle after office hours please park in the car park at the airport, either international or domestic. There will be a $16.50 parking fee and $55 service fee for after hours drop-offs. If you drop off the vehicle at the airport office we will take you to the airport on our shuttle for free. Please inform First Rate direct if you are planning to drop your vehicle off after hours Show map Brisbane International Airport depot Brisbane International Airport is a serviced non depot location.
Office Hours
Monday – Sunday: 6am - 10.30pm
Pick Ups
If you are staying in a hotel in Brisbane, First Rate Cars offer a free pick up service within office hours. Please contact First Rate Cars if you require this service. For all airport pick ups please call First Rate after your arrival and a driver will be dispatched to the airport to collect you and bring you back to the brand to dispatch the vehicle. The office is located 6.2 kms from the airport terminal. If a flight is delayed and falls outside the normal hours please contact First Rate Cars.
After Hour Pick Ups
We will allow pick ups at any time, however there will be a $55 fee for after hour pick ups. For after hour pick ups you will collect your car up from our airport office.
Drop Offs
Vehicles can be dropped off at free of charge during office hours. If you drop off the vehicle at the airport office we will take you to the airport on our shuttle for free.
After Hour Drop Offs
If you wish to drop off your vehicle after office hours please park in the car park at the airport, either international or domestic. There will be a $16.50 parking fee and $55 service fee for after hours drop-offs. If you drop off the vehicle at the airport office we will take you to the airport on our shuttle for free. Please inform First Rate direct if you are planning to drop your vehicle off after hours Show map Coolangatta Airport depot Coolangatta Airport is a serviced non depot location.
Office Hours
Monday - Friday: 8 am - 5 pm
Sat: 8 am - 4 pm
Sun: 8 am - 2 pm
Pick Ups and Drop offs
Pick ups and Drop offs must be within office hours. Please contact us once you have collected your luggage and/or cleared customs and a driver will be sent to collect you and take you to our branch where you can collect your vehicle.
After Hour Pick Ups
We will allow pick ups at any time, however there will be a $55 fee for after hour pick ups. For after hour pick ups you will collect your car up from our airport office.
After Hour Drop Offs
If you wish to drop off your vehicle after office hours please park in the car park at the airport, either international or domestic. There will be a $16.50 parking fee and $55 service fee for after hours drop-offs. If you drop off the vehicle at the airport office we will take you to the airport on our shuttle for free. Please inform us direct if you are planning to drop your vehicle off after hours. Show map Gold Coast depot Gold Coast is a serviced non depot location. Office Hours
Monday - Friday: 8 am - 5 pm
Sat: 8 am - 4 pm
Sun: 8 am - 2 pm
Pick Ups and Drop offs
Pick ups and Drop offs must be within office hours.
After Hour Pick Ups
We will allow pick ups at any time, however there will be a $55 fee for after hour pick ups. For after hour pick ups you will collect your car up from our airport office.
After Hour Drop Offs
If you wish to drop off your vehicle after office hours please park in the car park at the airport, either international or domestic. There will be a $16.50 parking fee and $55 service fee for after hours drop-offs. If you drop off the vehicle at the airport office we will take you to the airport on our shuttle for free. Please inform us direct if you are planning to drop your vehicle off after hours. Show map Gold Coast Airport depot Gold Coast Airport is a serviced non depot location.
Hire Office Hours
Monday to Friday: 7am-7pm
Saturday and Sunday: 8am-5pm
Pick Ups and Drop offs
Pick ups and Drop offs must be within office hours. Please contact us once you have collected your luggage and/or cleared customs and a driver will be sent to collect you and take you to our branch where you can collect your vehicle.
After Hour Pick Ups
We will allow pick ups at any time, however there will be a $55 fee for after hour pick ups. For after hour pick ups you will collect your car up from our airport office.
After Hour Drop Offs
If you wish to drop off your vehicle after office hours please park in the car park at the airport, either international or domestic. There will be a $16.50 parking fee and $55 service fee for after hours drop-offs. If you drop off the vehicle at the airport office we will take you to the airport on our shuttle for free. Please inform us direct if you are planning to drop your vehicle off after hours. Show map Melbourne depot Address: 35 Catalina Drive
, Tullamarine
, Melbourne
, VIC
, AU
Office Hours
Monday – Friday: 7:00am - 7:00pm
Saturday - Sunday: 7:00am - 5:00pm
Pick Ups
For all airport pick ups please call First Rate after your arrival and a driver will be dispatched to the airport to collect you and bring you back to the branch. The office is located 6.2 kms from the airport terminal. If a flight is delayed and falls outside the normal hours please contact First Rate Cars.
After Hour Pick Ups
We will allow pick ups at any time, however there will be a $55 fee for after hour pick ups. For after hour pick ups you will collect your car from the airport car park.
Drop Offs
Vehicles can be dropped off at free of charge during office hours. If you drop off the vehicle at the airport office we will take you to the airport on our shuttle for free.
After Hour Drop Offs
If you wish to drop off your vehicle after office hours please park in the car park at the airport, either international or domestic. There will be a $16.50 parking fee and $55 service fee for after hours drop-offs. If you drop off the vehicle at the airport office we will take you to the airport on our shuttle for free. Please inform First Rate direct if you are planning to drop your vehicle off after hours. Show map Melbourne # Tullamarine depot Address: 35 Catalina Drive
, Tullamarine
, Melbourne
, VIC
, AU
Office Hours
Monday – Friday: 7:00am - 7:00pm
Saturday - Sunday: 7:00am - 5:00pm
Pick Ups
For all airport pick ups please call First Rate after your arrival and a driver will be dispatched to the airport to collect you and bring you back to the branch. The office is located 6.2 kms from the airport terminal. If a flight is delayed and falls outside the normal hours please contact First Rate Cars.
After Hour Pick Ups
We will allow pick ups at any time, however there will be a $55 fee for after hour pick ups. For after hour pick ups you will collect your car from the airport car park.
Drop Offs
Vehicles can be dropped off at free of charge during office hours. If you drop off the vehicle at the airport office we will take you to the airport on our shuttle for free.
After Hour Drop Offs
If you wish to drop off your vehicle after office hours please park in the car park at the airport, either international or domestic. There will be a $16.50 parking fee and $55 service fee for after hours drop-offs. If you drop off the vehicle at the airport office we will take you to the airport on our shuttle for free. Please inform First Rate direct if you are planning to drop your vehicle off after hours. Show map Melbourne Domestic Airport depot Melbourne Domestic Airport is a serviced non depot location.
Office Hours
Monday – Friday: 7:00am - 7:00pm
Saturday - Sunday: 7:00am - 5:00pm
Pick Ups
For all airport pick ups please call First Rate after your arrival and a driver will be dispatched to the airport to collect you and bring you back to the branch. The office is located 6.2 kms from the airport terminal. If a flight is delayed and falls outside the normal hours please contact First Rate Cars.
After Hour Pick Ups
We will allow pick ups 24 hours a day 7 days a week, however you will need to make your own way to our depot which is located approximately 6.2 kilometres from the airport.
Drop Offs
Vehicles can be dropped off at free of charge during office hours. If you drop off the vehicle at the airport office we will take you to the airport on our shuttle for free.
After Hour Drop Offs
If you wish to drop off your vehicle after office hours please park in the car park at the airport, either international or domestic. There will be a $16.50 parking fee and $55 service fee for after hours drop-offs. If you drop off the vehicle at the airport office we will take you to the airport on our shuttle for free. Please inform First Rate direct if you are planning to drop your vehicle off after hours. Show map Melbourne International Airport depot Melbourne International Airport is a serviced non depot location.
Office Hours
Monday – Friday: 7:00am - 7:00pm
Saturday - Sunday: 7:00am - 5:00pm
Pick Ups
For all airport pick ups please call First Rate after your arrival and a driver will be dispatched to the airport to collect you and bring you back to the branch. The office is located 6.2 kms from the airport terminal. If a flight is delayed and falls outside the normal hours please contact First Rate Cars.
After Hour Pick Ups
We will allow pick ups at any time, however there will be a $55 fee for after hour pick ups. For after hour pick ups you will collect your car from the airport car park.
Drop Offs
Vehicles can be dropped off at free of charge during office hours. If you drop off the vehicle at the airport office we will take you to the airport on our shuttle for free.
After Hour Drop Offs
If you wish to drop off your vehicle after office hours please park in the car park at the airport, either international or domestic. There will be a $16.50 parking fee and $55 service fee for after hours drop-offs. If you drop off the vehicle at the airport office we will take you to the airport on our shuttle for free. Please inform First Rate direct if you are planning to drop your vehicle off after hours. Show map | 
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